Brilliant Black Information Center
Email: CustomerExperience@BrilliantBlack.co
Call Center: (901) 800-9477
Address: 270 Trace Colony Park, STE B, Ridgeland, MS 39157
Shipping Address Issues
Brilliant Black WILL NOT BE HELD LIABLE for any shipping address discrepancies which
includes lost, stolen, misplaced, or incorrectly delivered shipments.
It is the customer's responsibility to provide the correct information before submitting their order. If the shipping or product information provided is incorrect or incorrectly entered at the time of purchase, we are not able to make any changes.
I FORGOT TO USE MY DISCOUNT CODE
Unfortunately, our software does not allow us to adjust prices to finalized purchases. Once your order has been confirmed, it’s not possible for you, or us, to change it once submitted. Please ensure all your information is accurate before submitting your order, including your discount code.
Only ONE discount code may be applied per order.
This applies to Free Shipping discount codes.
Lost Packages
We are not liable for any misplaced or stolen packages. If your tracking number reads as successfully shipped and the address provided to us upon checkout matches the exact address we have shipped your order to, we are not held responsible if your package has been misplaced. Stolen/ lost packages are nonrefundable. If you have any questions, please contact us at CustomerExperience@BrilliantBlack.co and we will try our best to
assist you with this matter.
TECHNICAL HELP
Our website is best viewed with the latest versions of the major browsers. Make sure that you have installed the most updated versions of the browsers that you most frequently use.
If you experience navigation problems, we suggest that you:
- Eliminate any Cookies and Temporary Files from your computer
- Verify that Javascript is enabled.